1 Ağustos 2008 Cuma

US Airways Takes Another Step away from Customer Comforts

US Airways announced today that they will begin charging immediately for what used to be their complimentary water, soda, coffee or tea on their flights. Water and soda will cost $2 and coffee and tea will cost $1. I can't really say this is morally wrong or anything, but I think it is poor business. A drink costs them under $1 in materials and on longer flights, the flight attendants aren't doing anything else productive during that time.
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  1. Sean1 Ağustos 2008 12:09

    by doing this they will have a decent argument for laying off a bunch of flight attendants.

    the really odd part about this move is that most people that know about it will buy their own drinks before they get on the plane. then us airways gets nothing, plus they have to pay for the gas to carry the extra weight.

    yet another sign that us airways has no clue what customer service actually is.

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  2. "Nick"1 Ağustos 2008 13:15

    So... the best way to get people to fly YOUR airline instead of some OTHER airline is to pinch pennies and take away comforts...

    Well... I haven't flown US Air for while, and I certainly won't start now.

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  3. quizwedge1 Ağustos 2008 15:43

    Except you get dehydrated when on the plane... that's one of the reasons they give you water. This is a bad idea that will come out when the first person suffers medical problems from this. Unless they just charge for bottled water and give non-bottled water away free.

    Honestly, what airlines need to start doing is raising rates rather than nickel-and-dimeing their customers.

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  4. Nomad1 Ağustos 2008 17:35

    Prediction: U.S. Airways either (1) is bought out within 6 months or (2) applies to the government for a bailout within 3 months.

    If (2), they should be laughed out of Congress.

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  5. Sphinx5 Ağustos 2008 17:50

    I find this rather appaling.
    As a former extensive traveller, former (and I stress former) supporter of USeless Airways and rabid hater of air travel, I feel that this move will do nothing but promote the decline of commercial airline travel, which is on its last limb of life as it is.
    Travel is no longer a pleasant outing, but rather a battle, and every small creature comfort and ammenity is appreciated.
    Though, by US Airways' standards, they no longer care if their customers are happy.
    What's next?
    Eliminating seatbelts?

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