Sprint Divorces from Customers Who Call Them

In the age of the internet, companies more and more hate dealing with people on the phone. It is inefficient, expensive, and requires staffing to be available 24/7. But, I find it highly ironic that a cell phone company whose whole business is selling the technology to make voice calls is cutting off customers who actually call customer service.

On June 29, 2007, Sprint sent letters notifying some customers that their service would be canceled by the end of July due to excessive calls to customer service.

"Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information," the letter reads. "While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs."

"Therefore after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007."

The one upside to this letter is anyone who got it has no early termination fee, and their account balance is set to $0 by Sprint. I can't help wondering how many customers will use this opportunity to jump to AT&T for the iPhone. Still, it seems like shortsighted bad business, rather than being a company that puts the customer first.

What are our reader's experiences with Sprint and their customer service?