Rest In Peace, T-Mobile Sidekick

It wasn't my first Smartphone - the Kyocera 6035 running PalmOS was that - but the Sidekick may have been the best pre-iPhone smartphone. It provided the killer e-mail experience of a Blackberry at about 1/10th the cost, and also offered excellent texting, good-enough web surfing, and a real App Store years before Apple. It was the T-Mobile Sidekick. And it's best feature was full cloud integration - years before anyone else got it right - your contacts, e-mails, photos, everything was always available online from any computer. But that cloud service goes away starting today, relegating a titan of smartphone usability to being just another Android phone.

Rest in Peace, Sidekick. You will be missed.

Why Microsoft killed the T-Mobile Sidekick

Prior to the iPhone, the best SmartPhone for someone who didn't need Outlook access was arguably the T-Mobile Sidekick. It provided excellent cloud capabilities (all contacts, calendars, photos, etc. were synced auto-magically) back when "the Cloud" was still conceptual to Microsoft and Apple. It was a good phone with strong battery and antenna. It had an excellent screen, a unique design, and an excellent hard keyboard. And it had the cheapest unlimited data plan out there, appealing to low-end users. Then, it was bought by Microsoft who promptly let the servers die, losing customer data, and then turned it into the Kin. Which they promptly killed, in favor of Windows 7 phones.

Why did Microsoft buy such a valuable piece of technology and then abandon it? Insiders claim it was a combination of factors: (1) the psychotic obsession with making every operating system a branch of Windows (pushed by the release by 18 months), (2) the internecine squabbling within the Microsoft mobile division amongst managers, and (3) a complete lack of actual vision for what the behemoth wants to produce for a phone.

Overall, it appears that Microsoft simply never saw the Apple/Google SmartPhone revolution coming. So, every move in the last 3 years - Windows Mobile 6.X, the Windows Phone 7 announcements, the Sidekick/Hiptop/Kin moves, the Microsoft Courier project - are all signs of panic as they try to figure out how to proceed and who to copy. Expect more casualties in the months ahead.

Rest in Peace, Sidekick. You will be missed.

T-Mobile staff sold customer data

Identity theft is a major problem of the modern age. We are all scared of the prospects of unknown criminals using our personal information to impersonate us. But what happens when the identity theft is done by the very people we trust to protect it? Watch for some serious repercussions here.

Staff at mobile phone company T-Mobile passed on millions of records from thousands of customers to third party brokers, the firm has confirmed...

Christopher Graham said brokers had sold the data to other phone firms, who then cold-called the customers as their contracts were due to expire.

Sidekick Debacle is now a Class Action Lawsuit

Many people ask me what I have against Microsoft. After all, they gave the world MS DOS, Windows 95, Excel, and Word, right? Yes, but for every great success they have a parallel case of taking something great, and tearing it down for no apparent reason. Newest example: The T-Mobile Sidekick.

For those who may not remember, if you were a happy SmartPhone user in the days before the iPhone - and were not a Crackberry addict - odds are you used a T-Mobile Sidekick (a.k.a. Danger HipTop). This device was a beautifully-designed (albeit somewhat chunky) phone built from the ground up for e-mail, web browsing, and instant messaging. At a time when people were debating how many characters should be displayed on a black-and-white text-only "mobile website", the Sidekick was rendering CNN in full-color with graphics. And all data synced effortlessly with online servers from which users could view all the info as easily as MobileMe is today, or could download data to Outlook. I owned a Sidekick II and III, and loved them both as they kept me connected places that broadband and even dial-up could not reach. I only left the line when the iPhone came out.

This past year, Microsoft - in an attempt to salvage its failing Windows Mobile/Windows Phone/Windows CE line of phones - bought out Danger and took ownership of the whole system which they transformed into "Project Pink". This past week, Microsoft attempted to do a basic upgrade of their storage system for the online data services which failed catastrophically. And apparently, they had failed to do regular backups, so there was no fallback position. Critical customer data was lost, and T-Mobile was forced to advise Sidekick owners "not to turn off your phones" lest the data be lost forever. This one event has likely doomed the Sidekick and Project Pink forever, and cast a shadow over "Cloud Computing" for the future.

Now, T-Mobile is being sued for the data loss in to separate class-action lawsuits. Look for this to quickly be followed up by lawsuits by T-Mobile against Mocrosoft, and perhaps by Microsoft against the people who sold them Danger. This is going to be a messy blame game for all involved.

Rest in Peace, Sidekick. You'll be sorely missed.

UPDATE 2:45 PM: Microsoft now claims all data has been recovered. Here's hoping they are right.

GSM (i.e. Your Cell Phone) has been cracked!

There are days when it pays to be telephobic. I am one of those people who will tend to reply to a phone call with an e-mail, a text message, a tweet, a face-to-face drop-by - anything to avoid having to actually use a telephone. But at the same time, I rely heavily on my iPhone to stay connected, and use it for both casual web browsing AND for doing eCommerce transactions.

It turns out that a group of hackers has hacked the most common cell phone system in the world - GSM and has released the results of the hack into the wild. This means anyone with a radio card, a laptop, and a little know-how can listen in on the cell phone calls of anyone on T-Mobile, AT&T Wireless, and many other providers (Sprint and Verizon use a competing standard called CDMA and are unaffected).

This is potentially a business-killer for GSM cellular companies, especially those who sell to businesses and government users. It is likely well be seeing firmware updates shortly to address the security hole. Or else the cell companies will try to use it as an excuse to make you pay for a new phone and re-up your contract.

WiFi Revolutionizing Cell Phones

Aside from that unnamed phone I promised I wouldn't post on again this week, there is more WifI Cell Phone news out there. T-Mobile has announced a new service called "HotSpot @Home". If you buy into the new service, you get a free wireless router in addition to your cell phone. The cell phone can then use VOIP to make calls on any Wifi network, and then roam transparently onto your cellular network, and then abck again. You also get free use of any T-Mobile Hotspot in the country (mostly found in Starbucks) for your VOIP calls. Oh, and all calls made on WiFi are free and DO NOT count against your monthly minutes.

Very cool. And perhaps a cure for Cell Phones that do not work well indoors.

Free Text Messaging Possibilities

One of the downsides of AT&T/iPhone vs the T-Mobile/Sidekick is that you only get 200 text messages a month from AT&T while T-Mobile provides unlimited text messages. While most months this will be no problem, some months 200 may come awfully fast. In preparation for that possibility, I have been collecting different methods for text messaging that are 100% free (Assuming you already have an internet connection).

If you know the provider of your target, you can use these sites to text message them for free:
T-Mobile: Click here
Verizon: Click here
Sprint: Click here
Universal Sender App: Click here

To send a Text message via e-mail:
AT&T Wireless: [cellnumber]@txt.att.net
T-Mobile: [cellnumber]@tmomail.net
Virgin Mobile: [cellnumber]@vmobl.com
Sprint: [cellnumber]@messaging.sprintpcs.com
Verizon: [cellnumber]@vtext.com
Nextel: [cellnumber]@messaging.nextel.com

[cellnumber] = your full phone number including area code. For example 123-456-7890 would be 1234567890@txt.att.net

Sidekick, Good Old Sidekick

As someone who has owned all three generations of the T-Mobile Sidekick, it is one of my favorite electronics that I own. CNN had up an interesting article on the Sidekick that explores why it is so hot amongst the 18-34 year old market. The most interesting stat from the article to me is "the average T-Mobile Sidekick customer sends or receives more than 3,000 instant messages per month". While I don't use my Sidekick much for IMing, it is easy to use and I do send a certain amount of text messages every month.